Terms and conditions
General Terms
When you commence payment to Paper Dreams you are agreeing to the Terms and Conditions specified in this document. The words “you” and “your” uses throughout these terms and conditions refers to the buyer/client. The words “we”, “our” and “us” used throughout the terms and conditions refers to Paper Dreams, the seller.
Studio Processing Times
Paper Dreams endeavours to keep to the following studio processing times to ensure timely delivery of your wedding stationery, however delivery timelines also depends on the client’s response.
After receiving your semi-custom invitation order, we will provide design proofs within 5 working days (for orders with minimal customisations) or 10 working days (for orders with bespoke illustrations) for the client to review.
After receiving confirmation, we will commence production and aim to complete it within 4-5 weeks.
Client Responsibility
Clients are responsible for providing all necessary content, including text, images, and any specific instructions, in a timely manner.
A digital proof will be provided for client approval before printing begins. It is the client's responsibility to thoroughly review and approve the proof. Once the proof has been approved by you, a refund will not be issued if any changes are needed.
Paper Dreams is not responsible for spell-checking or proofing the content provided by the client. Any errors or omissions that are missed during the sign-off process are the client's responsibility. If errors are discovered after approval, any reprints will incur additional charges.
Clients are responsible for choosing to place their order within a sufficient timeline before their wedding or required dates.
We recommend ordering around 2-3 months prior to when you need the items to allow for any potential delays and ensure you receive them in plenty of time.
Paper Dreams is not responsible for tracking your wedding date or other event dates. We process orders based on our terms and stated processing times only.
Amendments and Customisation
One round of amendments is included with each semi-custom order. Two rounds of reviews are included for custom orders. Additional amendments will be charged at a rate of $50AUD per round.
Included customisation options for our semi-custom collection are changes to colours, text, font swaps (if font is used in other collections) and bespoke illustrations (if illustrations are part of the package). Any other changes may incur additional charges and needs to be discussed with us prior to placing an order.
Refunds
Due to the made-to-order nature of our products, a refund or partial refund may only be offered in the following circumstances:
If the design process has not yet begun, you are eligible for a 100% refund.
If design proofs have been presented to you, you are eligible for a 50% refund.
If you have agreed in writing to start production, no refunds will be accepted.
If you cancel your order when production has completed, no refunds will be accepted.
Copyright and Usage Restrictions
All items are for personal use only and must not be resold.
Illustrations and designs provided by Paper Dreams must not be used for commercial purposes or personal gain without explicit permission. If you wish to use bespoke illustrations for further purposes, you will need to discuss usage rights and fees with us.
We would appreciate if clients are able to provide credit to Paper Dreams when showcasing the stationery on social media by tagging our Instagram or Facebook account.
Shipping and Delivery
We use Australia Post to send your order. Delivery times vary based on the destination. Please allow for additional time during peak seasons or unforeseen delays.
Paper Dreams is not responsible for items lost or damaged in transit. Any issues with shipping should be addressed directly with the carrier. In the event that the product has been damaged in transit, we will provide a digital version of your invitation suite to you.
Custom Orders
For custom stationery design, we require a 30% deposit to secure your order. Once we have started the design process and the designs have been approved, we will require an additional 50% payment to begin production. The remaining 20% payment will be due before we ship your completed order to you.